Overview of conflict management

A must read for leaders, managers, workers, marriages, families. Gives definitions, causes, and outlines 12 steps in managing conflict. Biblical examples and principles. 40 plus pages and bibliography. This is a valuable segment I use in teaching college and seminary courses.

TABLE OF CONTENTS

Preface 2

About the authors/presenters  

The Christian and conflict management

Introduction 

Understanding conflict 

Christian conflict context 

Various causes of interpersonal conflict  

Position vs. principle conflict management    

Assertiveness strategy   

Non-assertive

Aggressiveness 

Conflict and escalation   

Productive conflict

Conflict good and bad 

Twelve steps to resolving and managing conflict

Step one: counting the cost

The Biblical considerations 

Step two: clarify the issue

Institutional conflict 

Step three: identify the actual problem

Step four: consider the approach    

Step five: separate the person(s) from the problem 

Step six: focus on interest, not position 

Step seven: create multiple options for mutual gains 

Step eight: insist on objective criteria 

Step nine: develop a best alternative   

Step ten: intercultural issues    

Step eleven: nurturing relationships and forgiveness 

Forgiveness and conflict management 

Twelve rules for a happy marriage 

Step twelve: spiritual resources 

Study summary of conflict management 

Six goals of conflict management 

Personal exercise

Selected readings